Steve Madden Kova Bag Cream

In stock orders are shipped 24-72 hours of cleared payment, excluding weekends and major holidays. If an item is not in stock it can take up to 8 weeks for delivery. Please note your wear date in the special instructions box on the checkout page to insure we will get your item to you in time. If we are unable to provide you with the item(s) you ordered within your time frame then you will be refunded the full amount you paid. All orders are processed immediately and cannot be altered in any way. This includes billing, shipping, dress size, color or wear date.

Standard shipping is $25. 2 Day shipping and overnight shipping is also available for an additional fee during the checkout process. Online sales can also be picked up from our store free of charge. Sales will be shipped by USPS or FedEx ground unless you choose another option at checkout. At this time we are only shipping inside the United States.

Helen Ainson Shipping & Return Policy, you have 7 days to return eveningwear, gowns and dresses for store credit or original method of payment with a 20% restocking fee or even exchange. Package must be postmarked no later than 7 days of receipt of merchandise. If item is not returned in the original condition, or padlock seal is broken, the return will not be accepted under any circumstances.

Custom made items, Special orders, and sale merchandise are FINAL SALE

For all other categories; handbags, home and gift items, lingerie, outerwear, shoes, casual clothing and wardrobe solutions, we have a 10 day policy for refund or exchange. If 10 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. The package must be postmarked 10 days from receipt of merchandise. All items must be unused and in the same condition that you received them.

Swarovski Crystal Jewelry is FINAL SALE

When returning items, you must reach out to the store or by email for authorization. You will take the item to your preferred shipping company and pay for shipping the item back.

Your security and privacy are extremely important to us. All purchases made on our website are processed through a secure checkout system using industry-standard encryption technology to protect your personal and payment information. This means that your name, address, and payment details are encrypted before they are transmitted over the internet.

We do not store or have access to your full credit card information. Payments are processed through trusted third-party payment providers that comply with the highest security standards in the industry. Our website is also protected by secure SSL technology to ensure that all data shared during your shopping experience remains private and protected.

If you have any concerns about placing an order online, please feel free to contact our store and a member of our team will be happy to assist you. Your confidence and trust in shopping with us are very important to us.