Helen Ainson Shipping & Return Policy, you have 7 days to return eveningwear, gowns and dresses for store credit or original method of payment with a 20% restocking fee or even exchange. Package must be postmarked no later than 7 days of receipt of merchandise. If item is not returned in the original condition, or padlock seal is broken, the return will not be accepted under any circumstances.
Custom made items, Special orders, and sale merchandise are FINAL SALE
For all other categories; handbags, home and gift items, lingerie, outerwear, shoes, casual clothing and wardrobe solutions, we have a 10 day policy for refund or exchange. If 10 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. The package must be postmarked 10 days from receipt of merchandise. All items must be unused and in the same condition that you received them.
Swarovski Crystal Jewelry is FINAL SALE
When returning items, you must reach out to the store or by email for authorization. You will take the item to your preferred shipping company and pay for shipping the item back.